When will I receive my Order?


Typically you will receive your order within 3 business days if you live in the South Florida area. Please allow for 2 additional days (5 days total) if you are requesting a shipment outside of South Florida. The delay for orders outside South Florida is due to Covid-19. Once you place your order be sure to check your email. You will receive a tracking number so you can check for updates.




Where do you ship?


We only ship within the continental United States.




What if my order has been marked as delivered, but I haven't received it?


Sometimes the following situations can occur with deliveries marked as delivered: • A neighbor, roommate or maybe the doormen in your building may have accepted the package on your behalf
• The postal carrier left the package somewhere discreet to prevent it from being stolen
• The postal carrier marked the package as delivered a few days in advance
If you still can’t find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.
If the package hasn’t shown up after 3 business days, please reach out to service@livinlux.miami with your order number and we can help you file a claim with the delivery provider. Disclaimer: It can take up to 10 to 15 business days to process a claim.




How much is Shipping?


Shipping is always free!





What if I want to return an order?


Returns are Easy! If you notify us by email within 3 days of the receipt of your package - we will allow a full refund. Please send the email to service@livinlux.miami and be sure to include your order number. You can also click the email (service@livinlux.miami) in the footer of our website. In our response email we will send you a return label which you can print out. Repackage the item and bring it with the return label to a local store such as CVS, a UPS store, Advance Auto Parts or Michaels and they will take care of the rest. Simple and Easy. Once we have received your purchased item(s) we will process the full refund amount of the returned item(s). Please allow for 3-5 business days after we receive the return before the refund shows in your records.





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